Troubleshooting
Bountiful WiFi User Manual – v1.0.0.050103 Trouble Shooting – Cable Check
5.1 Cable Check
• Verify that the modem or gateway is connected into the proper port of the Bwifi Router and that you are using the network cable that came with the Router. If you are running a firewall software program, temporarily disable it.
• If a computer is wired into the Bwifi router, be sure it is connected to one of the numbered LAN ports on the router (not the WAN port).
5.2 Reset Router
Are you unable to access the Router configuration page? Power on router and connect to computer to a LAN port using Network Cable. Press and hold Reset button for 30 seconds. Wait another 30 seconds for device to reset. Browse to http://192.168.0.1 (username: admin) (password: admin) for configuration.
5.3 SSID Check
The SSID must be the same on all wireless adapters and on the Router. The SSID is “bwifi” by default. If you choose to change the SSID on Router, be sure to change it to the identical word or phrase on the wireless adapters.
To check the SSID on the wireless adapters: double click the Wireless Network Connection icon in the system tray, view the SSIDs of the available networks and select the correct network from the list.
5.4 Maximizing Wireless Range
The Bountiful Wifi Router offers better range than other routers; however, range is still dependent on environment.
To obtain maximum range:
• Place the Router as high as possible and as close to the center of the coverage area as possible.
• Adjust the antennas to a vertical position.
• Keep the Router away from any large, metal objects.
• In cases of possible interference, try changing the channel. Go to the router’s setup page http://192.168.0.1 or http://xxx.xxx.xxx.254 (username: admin) (password: admin) and change the channel (it is on channel 11 by default). Try channels 1, 6 or 11 as they are the furthest apart from each other.
5.5 Wireless security
Setting up Security on the Wireless Network: Enabling encryption to give me more security with the Wireless network.
1. Enabling encryption will encrypt all the data traveling through the air in the Wireless network. To enable this feature, first log into the Router’s setup page by typing the following into the web browser: http://192.168.0.1 or http://xxx.xxx.xxx.254 and pressing Enter.
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Bountiful WiFi User Manual – v1.0.0.050103 Trouble Shooting – Contact Technical Support
2. Leave user name blank, enter 5up for the password. Once in the router’s setup page, select the Wireless tab.
o If all the PC’s with wireless adapters are using Windows XP Service Pack 2 then choose Wireless Authentication: WPA PSK to enable robust WPA encryption.
o If any wireless PC’s use Windows 98, 2000 or XP SP1 choose Wireless Authentication: Open/Shared Key Only to enable WEP encryption.
3. Select ASCII passphrase/key radio button. Enter a 5 digit passphrase for 64 bit encryption and a 13 digit passphrase for 128 bit encryption. Save this word or phrase. See User Manual for additional security options.
4. Scroll down and click the Submit button, then Reboot. You now have encryption set on the router.
5. Click on the Wireless network settings icon in the system tray on one of the computers.
6. When the Wireless Network Connection wizard appears, select the network from the list and enter the correct passphrase to establish a connection. Do this for every computer that has a wireless adapter. Some software/hardware versions require different approaches. Refer to the support documention for the operating system and the wireless adapter.
5.6 Contact Technical Support
For additional help or questions, contact Bountiful Wifi technical support:
• Tollfree: 877-247-6378
• Email: support@bountifulwifi.com
• Web: www.BountifulWiFi.com
