Bountiful® Wi-Fi Warranty Policy

 
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Bountiful® Wi-Fi’s BWRACWALL SERIES CONTROLLER comes with a three year warranty from the date of purchase. Bountiful® Wi-Fi warrants the original purchaser of the BWRACWALL SERIES CONTROLLER product(s) that are in good operating condition, for the warranty period. This warranty does not include third-party components installed with Bountiful® Wi-Fi products. Bountiful® Wi-Fi will only honor this warranty for Registered BWRACWALL SERIES CONTROLLERS. To register your product go to http://www.bountifulwifi.com/Register.aspx

 

End of Product Life Cycle Overview

Over time, certain Bountiful® Wi-Fi products will reach the “end of their product life cycle” for various reasons, including technology advancement or product demands. Bountiful® Wi-Fi provides this end-of-life (EOL) policy overview in order for customers to more effectively manage product end-of-life transitions. This overview applies to products that have end of-life announcements on or after January 1, 2009 and may vary based on product type.

Overview of End-of-Life Policy and Guidelines:

• As a general rule, Bountiful® Wi-Fi will provide 60 days advance notice of the affected products end-of-sale date. After the end-of sale date, discontinued products are removed from the price list and are no longer available for purchase. The EOL notice will appear on the Bountiful® Wi-Fi Web site.

• Support services for discontinued products are provided only to customers with registered products and/or lifetime warranty purchases.

Spares or Replacement Parts:

• Bountiful® Wi-Fi will provide spares or replacement parts for hardware for a period of 3 years from the end-of sale date for the hardware.

• Years1-3: Hardware available for purchase.
• Years 4-5: Hardware available for purchase based on availability. Hardware can be replaced with similar products with equal or greater functionality.
  

Software Major Releases:

• 1 year minimum from the end-of-sale date

• Not all features may be supported on EOL product due to replacement hardware changes and/or performance capabilities.

Software Maintenance Releases or Bug Fix Support:

• 2 years minimum from the end-of-sale date, or the duration of the support contract in place prior to the EOL notification date, whichever is longest.

Technical Support:

• Technical Support shall be provided for the duration of the support contract. Bountiful® Wi-Fi also reserves the right to reduce or amend support offerings available for renewal under this policy at any time.

• Only 1 year incremental support contracts (not 3 year increments) will be accepted after the EOL notification date.

 

 

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