Bountiful® Wi-Fi Warranty Policy
BWRACWALL
Bountiful®
Wi-Fi’s BWRACWALL SERIES CONTROLLER comes with a three year warranty from the
date of purchase. Bountiful® Wi-Fi warrants the original purchaser of the BWRACWALL
SERIES CONTROLLER product(s) that are in good operating condition, for the
warranty period. This warranty does not include third-party components
installed with Bountiful® Wi-Fi products. Bountiful® Wi-Fi will only honor this
warranty for Registered BWRACWALL SERIES CONTROLLERS. To register your product
go to http://www.bountifulwifi.com/Register.aspx
Download Entire Warranty Policy PDF
End of Product Life Cycle Overview
Over time, certain Bountiful® Wi-Fi products
will reach the “end of their product life cycle” for various reasons, including
technology advancement or product demands. Bountiful® Wi-Fi provides
this end-of-life (EOL) policy overview in order for customers to more
effectively manage product end-of-life transitions. This overview applies to
products that have end of-life announcements on or after January 1, 2009 and
may vary based on product type.
Overview of End-of-Life Policy and Guidelines:
•
As a general rule, Bountiful® Wi-Fi will provide 60 days advance notice of
the affected products end-of-sale date. After the end-of sale date,
discontinued products are removed from the price list and are no longer available
for purchase. The EOL notice will appear on the Bountiful® Wi-Fi Web site.
•
Support services for discontinued products are provided
only to customers with registered products and/or lifetime warranty purchases.
Spares or replacement
parts:
•
Bountiful® Wi-Fi will provide spares or replacement parts
for hardware for a period of 3 years from the
end-of sale date for the hardware.
•
Years 1-3: Hardware available for purchase.
Years 4-5: Hardware
available for purchase based on availability.
•
Hardware can be replaced with similar products with
equal or greater functionality.
Software major
releases:
•
1 year minimum from the end-of-sale date
•
Not all features may be supported on EOL product due to
replacement hardware changes and/or performance capabilities.
Software maintenance
releases or bug fix support:
•
2 years minimum from the end-of-sale date, or the
duration of the support contract in place prior to the
EOL notification date, whichever is
longest.
Technical Support:
•
Technical Support shall be provided for the duration of
the support contract.
Bountiful® Wi-Fi also reserves the right to
reduce or amend support offerings available for renewal under this policy at
any time.
•
Only 1 year incremental support contracts (not 3 year
increments) will be accepted after the EOL notification date.
Download End of Life PDF